- About Us
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Automotive
Technical Support
Our highly-experienced, certified technicians know all details of series products.
They resolve multiple tiers of technical issues remotely, such as in-drive problems, unusual alarms, system faults, decreasing on-site visits for repairmen and increasing fixed first visit rates, enhancing the trust of customers on product quality and helping purchaser improve customer satisfaction.
Sales Leads
Equipped with service-to-sales skills, automotive team understand how to capture potential customers’ interest in your products, generate sales leas and distribute to dealers.
As the face of your brand, we assist purchaser to acquire new customers and increase the loyalty of existing customers, build brand awareness and improve the customer satisfaction.
Consulting
Our consultants are product masters, not only specializing in inquiries of product portfolio, events and dealers’ information, and product usage, warranty services, but also acting as the “assistance hub”, dispatching customer concerns to right departments.
We continuously innovate and improve the technology to improve the service quality and maximize customer satisfaction and brand loyalty.
Recast
technology and human touch to
maximize customer satisfaction and brand loyalty.
Case Management
Complaint cases are usually handled one to one responsible by fully skilled complaint managers, who are equipped with natural problem-solving ability and have backgrounds of auto, hospitality and legal industry.
Firstly locate accurate customer concerns and allocate the right case categories. Then dispatch the case to the right party, coordinate with dealers or purchaser's related teams, and follow up the complaint cases in a timely manner. Monitor complaint handling progress, evaluate information investigation, and develop escalated solutions when necessary. Finally analyze collected data and generate report for further follow-up purpose.
Connected Car
Expected as the center stage in automotive industry, car networking is turning to be one of the mainstream in the future.
When self-driving booms, setting the hands free, the car has been changing to not only a car but a space. Drivers will have chance to experience more scenarios, booking flights, exploring in-car amusement system, joining online conference. Welsend delivers integrated platform and excellent experience to your customers in all these complex scenarios.
Marketing
With experience of campaign management, we become an industry insider. Our marketing solutions assist you when new model/services launch, includes script design, invitation and follow up call, planning and reports, and dealer/customer satisfaction survey.
By purchase intention check and survey for different purposes, it is simple to locate the potential customer and realize revenue growth.
We can conduct data support, including but not limited to data receiving, processing, cleaning, and delivering reports covering different business requirements, allowing you understand the local market and maximize sales results.
Looking for a trusted partner？
Talk to Our ExpertE-mail: Michael Klein@chinaws.com
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