Healthcare

Customer Satisfaction

Customer Satisfaction

At present, many healthcare providers, especially hospitals and clinics, are struggling with disappointed customer experience caused by conflict between limited resource and patients overflow, resulting in patient jam in front of each department counter and their cumulative complaints.

With deep domain knowledge in all steps of how technology and innovation nurture customer experience, Welsend successful assisted many healthcare partners win-back customer relationships through process optimization services such as smart self-service navigating solution, billing solution, etc.

Furthermore, relying on our knowledgeable workforce and optimized processes, you will be benefit with operational efficiency and customer satisfaction.

Relying on

our knowledgeable workforce and optimized processes,
Welsend successful assisted many healthcare partners
win-back customer relationships.

Consulting

Consulting

We constantly engage with our partners by providing services of registration and reservation, online diagnosis, information consulting, mobile payment, complex system integration and innovation application with great focus on benefit of you and your customers.

Backed by innovative technology and cognitive analytics, we put forth continuous efforts to strengthen our expertise and enable agents to support members with a 360 degree view of their needs to ensure issues are resolved with high satisfaction.

Sales

Sales

With decades of cumulative experience in the healthcare industry, we integrate analytics and technology to help your members select the service package for their unique needs, resulting in sales conversion, retention, and long-term loyalty.

Welsend can help you develop customized solution for revenue growth. Let our healthcare solutions elevate your business results.

Technology

Technology

The digital innovations have revolutionized everything from retail to public sectors and are now pulsing through healthcare industry. Legacy systems and outdated processes are hindering the application of innovation, so as the development of this industry.

We will help you adapt to the latest healthcare technology with effortless support experiences and eradicate these barriers to innovation and seize available opportunities.

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