Responsible for the research and implementation of the Call Center Operation Management System.
Define business performance indicators and improvement enhancements.
Strong ability in data logical analysis.
Produce business analysis reports, quickly target business issues and improve delivery performance.
Bachelor's degree or above, preferably in science and technology.
Strong logical thinking and data analysis ability, strong pressure resistance and communication ability.
Have call center management experience.
Proficiency in Office.
Accept short-term business trip is preferred.
We don’t like to brag, but we’re kind of a big deal! Welsend is a people-driven, diverse company who does one thing really well – we deliver millions of great experiences every day for some of the world’s best-known brands, depending on our 16,000+ associates to help customers all over the world. That’s where you come in.