Responsible for achieving the annual revenue plan of the department.
Oversee the overall control of departmental annual, quarterly, and monthly KPIs.
Familiar with call center operations, regularly improve existing processes and mechanisms, and enhance team member and customer satisfaction.
Responsible for addressing issues during business operations.
Build and enhance the talent pool within the team.
Bachelor's degree or above.
Prior experience in call center and operations management is preferred.
Strong expressive and communication skills, with good interpersonal skills and affinity.
Demonstrated teamwork and collaboration abilities, with a willingness to take on challenges.
We don’t like to brag, but we’re kind of a big deal! Welsend is a people-driven, diverse company who does one thing really well – we deliver millions of great experiences every day for some of the world’s best-known brands, depending on our 16,000+ associates to help customers all over the world. That’s where you come in.