Overall business, process, and team management of the front desk operations of the employee service center.
Handling personnel affairs for employee onboarding, transfers, resignations, and retirements.
Managing employee relations and conducting exit interviews.
Implementing and distributing employee benefits.
Managing ETC Magpie platform, a employee service platform, including hotline and online services.
Conducting policy exploration and declaration work.
Experience in service team management with a strong customer service orientation, good work and service attitude, strong sense of responsibility, and clear thinking.
Strong communication, coordination, problem-solving, and personnel management skills.
Ability for service innovation, optimizing service processes, and enhancing customer experience.
Familiarity with national, provincial, municipal, and district policies, with experience in project exploration and declaration.
Good coordination and planning abilities in the workplace.
Optimistic, proactive, ready for challenges, and resilient to pressure.
We don’t like to brag, but we’re kind of a big deal! Welsend is a people-driven, diverse company who does one thing really well – we deliver millions of great experiences every day for some of the world’s best-known brands, depending on our 16,000+ associates to help customers all over the world. That’s where you come in.