Conduct research, collection, analysis, and implementation of customer needs, solving customer problems.
Responsible for process optimization, improving customer experience, cost reduction, efficiency improvement, and operational value addition.
Manage data governance and exploration, identify issues, analyze patterns, refine solutions, and continuously iterate.
Audit the implementation of ETC service standards, service processes, service quality, and service results.
Familiar with human resources-related business, service processes, and standards.
Strong communication and coordination skills, problem-solving ability.
Strong understanding, demand exploration, and analysis ability.
High sensitivity to data and the ability to analyze and refine data.
We don’t like to brag, but we’re kind of a big deal! Welsend is a people-driven, diverse company who does one thing really well – we deliver millions of great experiences every day for some of the world’s best-known brands, depending on our 16,000+ associates to help customers all over the world. That’s where you come in.