- About Us
- Solutions
Public Sector
General
Place service at the top of your public agenda.
Customer experience (CX) outsourcing is a key tool for governments to maximize cost-efficiency and optimize performance.
As a government entity, you need a partner that understands the responsibility of governmental agencies and is equipped with skilled expertise and professional insights.
Further more, we continuously leverage the latest technologies and innovations, especially applying them to protect consumer data and prevent potential fraud.
Energy & Utilities
We manage different service components of energy and utility departments, which includes daily operation and problem solving of electricity, water, and gas suppliers.
Account management: new account setup, change of service
Billing management: billing/usage inquiries, bill calculation, payment arrangements
Customer management: customer assistance, retention programs
Case management: end-to-end case handling solutions
Citizen Relationship Management
With citizens' increasing requirements for prompt reply and first call/visit resolution, administration departments have to possess excellent responsiveness and problem-solving ability.
Counting on Welsend Citizen Relationship Management, you will be assisted to maximize citizen satisfaction and minimizes service administration costs.
Escalate
your digital process and security level.
Document Management
Our Document Management Solution escalates your digital process:
Integrated data management platform
Easy to access, track, and process
Not restricted to yearly increasing demand of physical storage for records and documents
Reduce the risk of damages by inappropriate storage and natural disaster, like flood, fire, etc.
Security
Welsend is admitted to ISO 27001, as part of our commitment to data security.
Our security framework consists of physical security and behavioral security, which provides smart AI solution of 100% calls/text monitoring, ensuring compliance with all required regulations.
Our customer engagement expertise and commitment to security ensure Welsend to be a trusted partner of governments to deliver critical services for their citizens.
Apply
our knowledge to resolve cases with flexible
solutions.
Experts & Solution
Our targeted hiring approach identifies skillsets, aptitude and likelihood for success, ensuring we have the team with political sense.
They are knowledgeable of latest regulation and social issues, and apply these knowledge to resolve cases with flexible solutions, gaining positive comments for public sectors and enhancing their images for citizens.
Analysis & Consulting
With data collection through omni-channels and intelligent analysis, Welsend can help you gain the insights necessary to elevate the customer experience while managing, predicting customer demands and building a closer customer relationship.
On this basis, we generate actionable insights and results in the form of weekly report, monthly report annual and ad-hoc report according to requirements.
Looking for a trusted partner？
Talk to Our ExpertE-mail: Michael Klein@chinaws.com
- Solutions
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