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Analytics & Consulting

Our intelligent services help you improve customer experience through Welsend
Analyticial Framework, delivering business optimization and rapid results.

Analytics-box1
Reveal hidden customer insights, drive customer satisfaction, and boost business performance.

Reveal hidden customer insights, drive customer satisfaction, and boost business performance.

  • Customer analytics solutions will reveal the insights you need, whether you aim to discover the pain points or boost customer retention.

  • We analyze customer behaviors and collect customer voices leveraging updated technology and proven methodology (Welsend Analytical Framework).

  • We deliver actionable insights to make the decision making process easy, drive positive customer satisfaction and boost business performance.

Transform your CX with a Partner you Trust

Transform your CX with a Partner you Trust

  • Our consulting services are on hand to help you map out a clear path to CX success.

  • The world is changing fast. While you are steps into the future, we are able to support your brand by assessing your organizational processes and introducing best-in-class practices and leading-edge technologies to deliver process efficiencies and business results.

  • Gain comprehensive understanding of the factors driving your CX across all channels with VOC (Voice of Customer).

Looking for a trusted partner？

Start here
Talk to Our ExpertE-mail: Michael Klein@chinaws.com